Responsibilities and Duties: Facilities IT Support, Help Desk, SaaS,

Full-Time or Part-Time, $17-$20 per hr.

• Act as part of an existing support team to assist with questions and issues for our internal tools, third-party products, and IT infrastructure, including troubleshooting hardware/software issues and errors.
• Ability to support users remotely via TeamViewer, AnyDesk, or other similar software.
• Work with internal teams, support desk, and developers to understand requirements for internal products and propose solutions.
• Participate in the development, implementation, and maintenance of Southern’s internally-developed tools, some of which integrate with third-party APIs and software to fit our business processes.
• Take part in the maintenance of licensed third-party products, including our airline reservations system and airline departure control system.
• Other duties, as required, to ensure that our daily operations are smooth and successful.

Location/Hours - Full Time or Part-time 20-30 hrs. per week

• Eastern/Central Time applicants preferred: 5:00 am EST start, 8-hour shifts, times may vary.
• Weekdays, weekends, holidays are mandatory
• Work largely remote from home/virtual with occasional travel required for onsite troubleshooting and facilities setup/management
• Must have a quiet room/office to work from.
• Must have adequate internet to power supplied equipment.

Knowledge, skills, and experience:

• Prior airline experience, in any role, is a plus
• Prior IT support experience
• On-site wiring, facilities IT buildout experience
• Experience working with third-party SOAP, REST APIs. OpenTravel and/or NDC APIs are a bonus
• Some programming experience with PHP, Python, HTML/CSS/JS, or other languages
• Familiarity with PHP/Laravel is a plus
• Familiarity with an RDBMS and SQL preferred, such as MySQL or MSSQL
• Problem-solving skills and attention to detail
• Ability to multi-task in a fast-paced environment